Refund & Return Policy for Segztech.com
Last Updated: {{11/29/2025}}
At Segztech.com, we value your satisfaction and aim to provide high-quality digital products, services, and support. This Refund & Return Policy outlines the terms under which refunds, returns, or exchanges may be issued.
This policy applies to all purchases made through Segztech.com unless a product or service specifically states otherwise.
1. General Refund Policy
Because our offerings may include digital products, downloadable files, online services, or technical solutions, refunds may be limited based on the type of item purchased.
We encourage customers to read product descriptions and ask questions before completing a purchase.
2. Digital Products
Digital products—including software, plugins, downloadable documents, e-books, templates, and online tools—are delivered instantly.
Refund Eligibility for Digital Products
A refund may be granted only if:
- The product was not delivered due to a technical issue
- You purchased the item by mistake and have not downloaded the product
- The file is corrupted or unusable, and we cannot provide a working replacement
- The product description was significantly different from what was delivered
Refunds are not granted for:
- Change of mind
- Incorrect purchases after downloading the product
- Inability to use the product due to lack of technical understanding
- Issues caused by third-party software or hosting providers
3. Services (Tech Support, Repair Services etc.)
For services offered on Segztech.com—such as repair services, software installation, or tech support—refund eligibility depends on the project stage.
Refund Eligibility for Services
You may receive a refund if:
- The service has not started
- Work delivered is not as described, and the issue cannot be corrected
- We fail to deliver the agreed service within the specified timeframe
Refunds will not be issued if:
- Work has already been completed or is in progress
- Delays are caused by missing information or unresponsiveness from the customer
- You decide to cancel mid-project without valid reason
4. Physical Products (If Applicable)
If Segztech.com sells physical items such as electronics, accessories, or gadgets, the following rules apply:
Return/Exchange Eligibility
You may return or exchange an item if:
- It is defective or damaged upon arrival
- The wrong item was delivered
- The item is unused, in original packaging, and returned within 7–14 days (choose your timeframe)
Non-Returnable Items
- Used or damaged items not caused by shipping
- Items returned without original packaging
- Consumables (e.g., batteries, cables—if opened)
Return Shipping
- If the item is defective: Segztech covers return shipping
- If the customer changes their mind: Customer pays return shipping
5. Subscription Services
For subscriptions or recurring billing:
Refunds may be granted only if:
- You cancel within 24–48 hours of initial purchase
- The service was not delivered or accessible
Refunds are not granted for:
- Renewal charges (customers are responsible for canceling before the next cycle)
- Partial use of a subscription
6. Chargebacks
If a dispute or chargeback is filed without contacting us first, your account may be suspended and future purchases restricted.
We encourage contacting support before opening disputes.
7. How to Request a Refund
To request a refund or return, contact our support team with:
- Full name
- Order number
- Email address used for purchase
- Reason for the refund request
- Proof of issue (if applicable)
📧 support@segztech.com
🌐 https://segztech.com
We aim to respond within 24–72 hours.
8. Processing Time
Approved refunds are processed within:
- 3–7 business days for card payments
- Instantly to 48 hours for digital payments (depending on processor)
Your bank or payment provider may require additional time.
9. Policy Updates
Segztech.com may update this Refund & Return Policy periodically to reflect legal changes or updates to our services. The latest version will always be posted on this page.